ADP TotalSource is a comprehensive professional employer organization (PEO) solution that offers a range of HR services, including payroll processing, benefits administration, risk management, and compliance support. Known for its robust technology platform and extensive benefits options, ADP TotalSource is well-suited for businesses seeking a full-service HR solution with significant scalability.
Service Overview
As one of the largest PEO providers, ADP TotalSource combines payroll, HR, and compliance services with a suite of employee benefits that rivals those of larger enterprises. The platform is particularly well-suited for businesses operating across multiple states, offering tailored solutions to meet complex compliance needs. ADP TotalSource also provides strategic HR support, including recruiting, training, and development, with an emphasis on employee retention.
At a glance
- Editorial Score: 8.7/10
- Rates: Custom pricing based on specific business needs, generally estimated at $125 to $155 per employee per month.
- Fees: Additional costs for add-on services; pricing varies by service selection and company size.
- Services: Comprehensive payroll, benefits, risk management, and HR consulting.
- Additional Benefits: Fortune 500-level benefits, 24/7 automated support, and IRS and ESAC certifications.
- Customer Support: Includes a dedicated HR partner and extensive online resources, though response times can vary.
Pros and Cons
Pros
- Wide range of employee benefits, including health, dental, vision, and retirement plans.
- Strong compliance support across multiple states, with specific expertise in handling complex HR issues.
- Access to advanced training and development programs, aiding employee engagement and retention.
Cons
- Pricing is customized and can be relatively high compared to other PEOs.
- Mixed reviews on customer support response times, with some reports of slow issue resolution.
ADP TotalSource is ideal for businesses needing robust HR support and high-quality benefits. However, it may not be the best fit for smaller businesses due to its higher pricing and potentially complex setup.
Detailed Features and Offerings
ADP TotalSource provides an extensive range of services, making it suitable for businesses seeking a full-service HR solution.
Payroll and Tax Management
ADP TotalSource handles payroll processing across all 50 states, offering automated tax filings, compliance monitoring, and multiple payment options, including direct deposit and payroll cards. The platform’s payroll tools also include wage garnishments, PTO tracking, and automated alerts for payroll compliance issues, helping businesses stay up-to-date with local, state, and federal regulations.
Benefits Administration
ADP’s benefits offerings are among the most comprehensive in the PEO industry, providing access to health insurance, retirement plans, and flexible spending accounts. Employees can access their benefits information through ADP’s user-friendly mobile app, which also simplifies the open enrollment process by allowing for side-by-side plan comparisons. This service level is particularly beneficial for companies aiming to attract top talent with competitive benefits.
Risk Management and Compliance
ADP TotalSource excels in compliance support, assisting with OSHA regulations, workers’ compensation, and other risk management needs. Each client is assigned an HR business partner to ensure compliance with HR laws and regulations, including ACA and COBRA. ADP also offers workplace safety evaluations and employee handbook creation services, helping businesses mitigate risks and maintain regulatory compliance.
Employee Training and Development
ADP offers access to both virtual and on-site training, covering areas such as professional development and compliance. These programs help enhance employee skills and knowledge, ultimately supporting retention and productivity. The platform also supports performance management tools that allow for regular check-ins and goal tracking, aligning employee performance with organizational objectives.
Customer Experience
ADP TotalSource is generally well-regarded for its user-friendly platform, though some users report challenges with navigating multiple portals and accessing customer support. The platform includes a dedicated HR partner to guide clients, along with 24/7 automated telephone support. Despite these resources, some users have noted that issue resolution can be slower than desired, particularly for complex cases.
Unique Selling Propositions
Comprehensive Benefits: ADP TotalSource offers access to benefits comparable to those of large enterprises, enhancing employee satisfaction and helping smaller companies compete for talent.
Dedicated HR Partner: Each client receives a designated HR business partner who provides personalized guidance on compliance, training, and HR best practices.
Extensive Compliance Support: ADP is IRS and ESAC certified, offering peace of mind for businesses needing to adhere to stringent compliance standards across multiple states.
Customer Support and Services
ADP TotalSource provides support through various channels, including phone, online chat, and an extensive knowledge base. The service also includes access to MyLife Advisors, who assist employees with benefits and other HR queries. While customer service is available 24/7, feedback suggests that resolution times can be inconsistent.
Pricing and Fees
Final Assessment
ADP TotalSource is a strong choice for businesses seeking a PEO with comprehensive HR capabilities and top-tier benefits administration. While its pricing may be higher than some competitors, the level of service and support makes it a worthwhile investment for companies prioritizing compliance and employee satisfaction.
Overall Rating:
Conclusion
