PaymentCloud has established itself as a prominent player in merchant services, specializing in solutions designed for a diverse array of businesses, particularly those operating in high-risk sectors. Since its inception in 2016, the company has played a crucial role in facilitating services for businesses that traditionally struggle to secure merchant services due to their operational nature.
Service Overview
PaymentCloud excels at offering a range of payment processing tools, including advanced credit card processing capabilities. The company is skilled at reprogramming existing POS systems, reflecting their commitment to ensuring a smooth transition for businesses adopting their services. This adaptability is indicative of their client-focused ethos, guaranteeing minimal disruption and continuous operations for all clients.
At a glance
- Editorial Score: 9.1/10
- Rates: Flexible, typically through customized quotes to meet unique business needs.
- Fees: No setup or application fees; boasts a 98% approval rate with competitive rates for various payment methods.
- Services: Extensive offerings such as ACH and eCheck processing, alongside robust credit card processing solutions.
- Additional Benefits: Strong focus on high-risk merchants, quick approval processes, and 24/7 customer support.
- Customer Support: Exceptionally responsive, with personalized service via dedicated account managers.
Pros and Cons
Pros
- Supports a wide array of hardware and payment platforms, including services for existing equipment, which underscores Payment Cloud's adaptable and accommodating nature.
- Innovative solutions like Paysley for contactless and mobile payments, alongside diverse e-commerce functionalities, highlight Payment Cloud's progressive approach to merchant services.
Cons
- Lack of transparency regarding pricing and contract terms which requires direct engagement with PaymentCloud, potentially delaying decision-making for businesses evaluating their options.
Detailed Features and Offerings
PaymentCloud Merchant Services impresses with a suite of features that include:
PaymentCloud distinguishes itself with a comprehensive suite of features, emphasizing security and compliance assistance through PCI compliance support, ensuring merchants meet stringent industry standards and safeguard customer data. The inclusion of ACH processing underscores the company’s dedication to providing diversified payment methods, catering to businesses requiring comprehensive payment solutions beyond traditional card payments.
Customer Experience
Each client benefits from a dedicated account manager, enhancing the customer experience by streamlining communication and ensuring consistent support throughout their journey with PaymentCloud.
Unique Selling Propositions
PaymentCloud’s robust support for high-risk merchants, combined with an extensive range of services and flexible solutions, positions them as a key ally for businesses navigating the complex payment processing landscape.
Customer Support and Services
PaymentCloud offers 24/7 customer support, including phone, email, and a comprehensive knowledge base, focusing on high-risk merchants. It is praised for responsive service, though some users report integration issues with specific platforms. PaymentCloud is valued for its reliable and broad support services.
Pricing and Fees
Overall Rating:
Conclusion
With a focus on high-risk businesses and a comprehensive array of services designed to address the unique challenges of diverse merchant profiles, PaymentCloud stands out as a pivotal entity in the merchant services sector. Their commitment to adaptability, security, and personalized service makes them a notable option for businesses seeking reliable and expansive payment processing solutions. Their approach to customizing solutions and fostering close client relationships highlights their dedication to supporting the success of their clients.
