Introduction
Bigin by Zoho CRM is designed for small and growing teams seeking a straightforward approach to managing contacts and deals. Here’s an overview of Bigin’s offerings in 2024, highlighting its core plans, features, and overall practicality.
Range of Plans and Pricing
Bigin has three main plans, along with a basic free option:
- Free Plan: No cost, allows up to 500 records, limited pipeline features.
- Express Plan: Roughly $9/user/month (billed annually), ideal for smaller teams that need advanced pipeline management, email integrations, and basic workflows.
- Premier Plan: Approximately $15/user/month (billed annually), adds more detailed workflow automation, additional pipelines, and increased customization.
(Prices may vary slightly by billing cycle and region, so check Zoho’s website for exact rates.)
Notable Features and Functionalities
Bigin focuses on simplicity and essential CRM tools:
- Pipeline Management: Offers a visual interface to track deals through custom stages.
- Contact and Account Management: Keeps records in sync with integrated email, telephony, and web forms.
- Workflow Automation: Automates follow-ups and record updates, reducing repetitive tasks.
- Telephony Integration: Built-in call handling and logging, including call scripts and caller insights.
- Email Campaigns: Native email marketing features let teams create and send campaigns directly from the CRM.
- Dashboards and Reports: Basic analytics to track pipeline health and performance.
- Mobile App: Lightweight mobile access for staying connected on the move.
Ease of Use and Customer Support
Bigin’s minimalist design and drag-and-drop pipelines make it approachable for new users. Support options typically include community forums, email assistance, and guides. Paid plans often include priority support, ensuring quicker responses.
Conclusion
Bigin’s minimalist design and drag-and-drop pipelines make it approachable for new users. Support options typically include community forums, email assistance, and guides. Paid plans often include priority support, ensuring quicker responses.
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